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Frequently Asked Questions

Here we provide the most common questions we receive and their answers. Please select a link below to find the answer to your question.

>> What are the system requirements?
>> Why is it free?
>> Are there any costs involved?
>> How much is shipping and handling?
>> Can I combine shipping for multiple CDs?
>> How do I send you the shipping and handling?
>> Do you accept bank transfers for shipping?
>> What is the normal value of these CD-ROMs?
>> How long does it take to receive my CD-ROM?
>> What if my country is not available for registration?
>> Can I just download it?
>> Is there Tech Support available?
>> What if my CD-ROM is defective?
>> Is there a MAC version available?
>> Is it Windows XP compatible?
>> Is it Windows Vista compatible?
>> Is there a print version available?
>> What is your commitment to privacy?
>> Where can I find testimonials?


What are the system requirements?
PC with Windows 95, 98, NT, ME, XP, Vista, or 2000
Pentium II Processor or equivalent or higher

An Open Mind

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Why is it free?
Why not? We used to sell CD-ROMs on eBay. Now, thank Goddess, we have come into a little bit of money through other means and don't need to sell it all that often. Mostly we just love hearing from people who have received the CD-ROMs and felt that it was just what they needed. We feel that makes it more than worthwhile.

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Are there any costs involved?
We do charge shipping and handling. This helps to offset the cost of producing the CD-ROM and pays for postal delivery. We tried to find a CD-ROM manufacturer who would make copies as a dontation but they all had families to feed. And we didn't even want to approach the U.S. Post Office and try to get free shipping. Somehow we didn't think they'd give it to us.

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How much is shipping and handling?
The shipping fee is $5.95 for orders within the United States, and $8.95 for International Orders. We really hate to charge you this, but if we didn't, we would all be destitute very quickly as we are surprised at the amount of interest these CD-ROMs have created. There are no other costs associated with the CD-ROM.

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Can I combine shipping for multiple CDs?
Unfortunately, no. The shipping costs are $5.95 for U.S. orders and $8.95 for International Orders for each CD that you order. We really hate to charge you this, but the shipping and handling fee actually goes towards the postage and the making of the CD itself. We simply can't afford to give them out unless you help to offset the cost of producing them.

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How do I send you the shipping and handling?

Shipping and handling helps to relieve the burden on us. So, to help you with the burden of sending shipping costs, we have set up a system where you can use your credit card to make the shipping payment. We use PayPal.com to accept most major credit cards. It's simple, fast, and secure. To pay by credit card, add items to your cart and click "Checkout".

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Do you accept bank transfers for the shipping and handling?
No. Unfortunately, we do not have any way of accepting bank transfers set up. However, PayPal.com, the service we use to accept credit cards, allows you to send money from your bank if you add it to your account.

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What is the normal value of these CD-ROMs?
We don't know exactly. We did have one distributor contact us, however, and offer to sell the CD-ROMs for us at $59.95 per copy. We turned him down for the simple fact that we don't need the money and believe that we are offering a much needed service. This is our way of honoring spirit.

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How long does it take to receive my CD-ROM?
The time it takes to process your order and ship out your order varies depending upon many factors such as how many orders we have to process. We are a small group of people who volunteer our time to Sapphire, the originator of the CDs, and for that reason it may take anywhere from 3 to 4 weeks.

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What if my country is not listed on the order page?
Unfortunately, we are only able to process credit card orders from certain countries.

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Can I just download it?
We actually looked into this method of distribution when Sapphire wanted to distribute the CDs. Unfortunately, the file size is much too large for the connection speed of most people. Also, most hosting companies charge for file space as well as file transfer amounts. The information is much too large for a normal hosting account and beyond our means to afford the file transfer charges due to the large file size.

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Is there Tech Support available?
Certainly. We can help you with most problems directly through email. We have tested the CD-ROM on many different computers and operating systems and most problems can be solved without too much hassle. Simply contact our support department and we'll do our best to help you solve whatever problem you are having with the CD-ROM.

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What if my CD-ROM is defective?
If your CD-ROM is defective or damaged in any way, please contact us. We would be happy to help you get it up and running, replace it, or refund you your shipping cost. We handle complaints on a case by case basis and would be happy to assist you in any problems you may encounter.

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Is there a MAC version available?
Not at present. We are currently working on a version that will work with a Macintosh operating system, but it is still very much in develomental stages.

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Is it Windows XP compatible?
Yes. The CD-ROM has been tested on and works great with the Windows XP operating system. If you discover any bugs, please report them here.

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Is it Windows Vista compatible?
Yes. The CD-ROM has been tested on and works great with the Windows Vista operating system. If you discover any bugs, please report them here.

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Is there a print version available?
While the CD-ROM itself has printing options built into its software, there is no actual print version of the information available at present and we really don't have plans to make one. If however there is a substantial amount of people who would like to see a print version developed, we might be inclined to make this available in the future.

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What is your commitment to privacy?
We are committed to protecting the privacy of those who visit our site and order our CD-ROMs. We will never sell or share your personal information with others. For more information about our commitment to protecting your personal information, please review our privacy policy by clicking here.

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Where can I find testimonials?
We sometimes sell the CD-ROMs on eBay. A good way to hear from people who have received the CD is to read our feedback there. We have posted some of this feedback to our testimonials page. To read the feedback, click here.

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